The Misinformation-Outrage Cycle
“When news becomes entertainment, what matters is who puts on the best show.” —Timothy Snyder
. . . and when news becomes entertainment, facts get lost. People get mired in conspiracy thinking and they begin exhibiting authoritarian tendencies.
This is Part 2. It’s generally best to follow the advice given to Alice and the White Rabbit in Alice’s Adventures in Wonderland: “Begin at the beginning, go on to the end, and then stop.” But if you must read out of order, here are all the links:
- Part 1: “There are no Yankees here.“
- Part 2: “Creating the Conditions for Mainstream Conspiracy Theories.“
- Part 3: “The Perils of Legal Punditry.”
- Part 4: “Social Media Makes it Worse”
- Part 5: “Get the Fighters Fighting and Keep Them Fighting”
- Part 6: “How to Hold on to Facts”
Part 2: Creating the Conditions for Mainstream Conspiracy Theories
Dannagal Goldthwaite Young, a Professor of Communication and Political Scientist, explains how the current media environment makes large swaths of people (including those who consider themselves political moderates, liberals, center-left, pro-democracy upholders of rule of law) prone to believing things that are not true.
In fact, she humbly opens the book with a personal anecdote about how, when confronted with a situation that was confusing and incomprehensible, she immediately looked for a way to assign blame and engaged in conspiracy thinking.
Here is the pattern she describes:
- People face a situation that is confusing or seems incomprehensible.
- They look for a way to assign blame.
- They grasp onto an easy-to-understand theory that assigns blame.
- The theory will be reinforced if people in their community and people they identify with (or look to as an authority) also hold the theory.
- Holding a conspiracy theory gives them a renewed sense of energy. Instead of feeling out of control, they have an explanation.
- Fueled by anger, they become defiant—but they have a direction. They feel they have agency. They can get behind a banner. They feel back in control.
Instead of using terms like misinformation, disinformation, or lies, Young talks about conspiracy theories. Here is the definition she offers of a conspiracy theory:
Conspiracy theories are allegations that remain unsubstantiated. They attempt to explain the ultimate causes of significant social and political events and circumstances with claims of secret plots by two or more powerful actors. They also assume that powerful people operating in the shadows are bad actors deliberately keeping the public in the dark. (p. 42.)
Notice that a conspiracy theory doesn’t have to be unhinged. It doesn’t have to involve presidents returning from the dead or microchips planted in vaccines. It simply needs to assign blame for a confusing situation.
How We Got Here
Prof. Young also explains how (and why) mass media became a vehicle for spreading conspiracy theories.
From the 1940s until the 1980s, there were only a handful of mass-market media outlets. Therefore, according to Young, “media producers sought to appeal to as wide a swath of the American public as possible, typically by offering viewers what NBC vice president Paul Klein called ‘the least objectionable programming.” This made mass market news a poor vehicle for spreading conspiracy theories.
The news was not thrilling or entertaining. I was a child when Walter Cronkite was telling audiences about Nixon. I remember thinking he was boring. All he did was read a bunch of facts.
He didn’t try to be entertaining. Had he been entertaining it would have taken away from his credibility. The sets were also boring. There were no flashy backdrops or women looking like fashion models. I also recall that people got their news once or twice daily–an evening or morning newspaper, and the evening news. They tuned into the evening news or read their morning paper, knew what was going on, thought about it, and went about their day.
Then, beginning in the 1980s and accelerating in the 1990s, mass media began fragmenting. Networks created different content for different people, which contributed to the increasing polarization and distrust. Fox News, MSNBC, and Comedy Central—networks targeted to arguments with specific identities and beliefs—were all created in 1996, during this time of fracturing.
According to Young, people find content more ‘interesting and informative’ when it confirms their existing beliefs. She says this:
This fragmentation of the media landscape not only allowed politically interested partisans to seek out content they found interesting and informative but also allowed a whole lot of people to tune out from politics altogether. Political scientist Markus Prior has demonstrated that the fracturing of our media landscape through cable and the internet allowed politically disinterested Americans to avoid consuming any political news. Instead, these less interested folks fled explicitly political content for entertainment and sports, leaving “news” and “public affairs” to the most partisan among us.” (P. 175)
When news becomes entertainment, facts stop mattering
The fragmenting of mainstream media upended how networks could make a profit. In the old days, the networks, which had large audiences, could count on a steady stream of advertising dollars. Now networks and news outlets are competing to attract and hold viewers, so they work on serving content that will please their viewers.
Young quotes Michael Deaver, President Reagan’s media advisor, who orchestrated countless positive press cycles for the president. Deaver said that he and his team understood that the business of television news in the 1980s was not journalism but entertainment.
Young mentions this 2022 New York Times piece on what Fox calls their “minute-by-minutes rating data,” which is the real-time audience ebb and flow. Basically, Tucker Carlson, who hosted the nightly political talk show Tucker Carlson Tonight on Fox News from 2016 to 2023, adjusted what he said to get the most reaction from his audience. Whatever was most outrageous and gripping, Carlson amplified.
In other words, Carlson doesn’t shape the views of his audience. He mirrors back their views.
This creates a feedback loop: People who are highly engaged settle into groups with others who are also highly engaged, creating partisan echo chambers. People in these echo chambers continually have their views reinforced, which strengthens those views, thereby prompting the media producers to mirror this and put forward even more extreme content.
Notice how partisan echo chambers create the conditions for #4 on Young’s process for accepting conspiracy theories:
- People face a situation that is confusing or seems incomprehensible.
- They look for a way to assign blame.
- They grasp onto an easy-to-understand theory that assigns blame.
- The theory will be reinforced if people in their community and people they identify with also hold the theory.
- Holding a conspiracy theory gives them a renewed sense of energy. Instead of feeling out of control, they have an explanation.
- Fueled by anger, they become defiant—but they have a direction. They feel they have agency. They can get behind a banner. They feel back in control.
Young talks about what she calls the “Partisan Pundit”:
The phenomenon of the “partisan pundit” is a useful television (especially cable) news routine that embraces the conflict frame while offering emotionally evocative performances of partisan identity. Pundits are talking heads who appear on the news not to “report” news but to talk about the news.
Cable news programs frequently assemble panels of pundits (for example, journalists, experts, and partisan commentators) who argue about the topic, tie that topic to broad themes in the culture war, and typically do so with the “in your face” interpersonal conflict style that increases viewer engagement while also increasing viewers’ hostility toward the other side.
Prof. Young, in her book, quoted the late Neil Postman, who said, “When a television show is in process, it is very nearly impermissible to say, ‘Let me think about that’ or ‘I don’t know.” She also tells us that partisan pundits are the source of much inaccurate information. Young quotes this statistic:
At the nonpartisan fact-checking organization Politifact, researchers fact-check statements made by pundits and on-air guests at the major cable networks. A 2015 report showed that of the pundit claims they checked, almost 60 percent on Fox News were rated as mostly false or false. This was true of 44 percent of pundit claims at MSNBC and 20 percent of pundit claims on CNN.
Young describes the characteristics of TV pundits:
Intellectual humility is the extent to which people are open to the possibility that they might be wrong. Well, partisan pundit panels are characterized by performances of intellectual arrogance or “I am not listening because I just want to show I’m right.” Intellectual arrogance plays well on television, whereas intellectual humility does not. In fact, we rarely see intellectual humility modeled in our mediated political world. When we do, it’s from the occasional appearance of scientists—people trained to never prove things or remove themselves from doubt. They don’t speak in absolutes or forevers. They speak with caveats and conditions and often answer with “Time will tell” and “for now this seems to be the case.”
The nature of Partisan Pundits means that many of them peddle outrage. In fact, Young quotes Jeff Berry and Sarah Sobierag, who, in their book, The Outrage Industry, explain partisan programs like those on MSNBC and FOX News are chiefly in the business of producing “outrage programming.”
The goal is to sustain readership, and outrage does that. It hooks viewers. Telling people that they are in danger and at any moment the terrible thing will happen and our country will be destroyed also hooks viewers.
(Young makes clear that these tendencies are more pronounced on Fox and Newsmax, but they nonetheless exist on MSNBC and other mainstream outlets.)
If all of this sounds familiar to my longtime readers, it’s because I’ve often quoted Peter Arenella’s piece, “The Perils of TV Legal Punditry,” which appeared in the University of Chicago Legal Forum. Arenella is a law professor emeritus (UCLA Law), who was also one of the first TV legal pundits for ABC News.
Arenella also wrote this: (With his permission, I am quoting from something he is currently working on.)
Today’s pundits often act as appeasers instead of educators. They reflect back and reinforce the views of the audience, thereby entertaining their audiences instead of educating them, and thereby misleading them.
I worked for a major network in the 1990s. I started by commenting on high-profile Los Angeles criminal cases —Rodney King, McMartin, Menendez brothers, and OJ’s criminal/civil trials. I either attended these trials, or I closely observed them. The network wanted to expand my role by using me to comment on national high-profile criminal cases that I had not watched. These were cases where I could only rely on media accounts by lay journalists who did not understand the legal complexities involved. I took the work.
My reckoning came when impeachment charges were filed against President Clinton for lying about a sexual affair with one of his staff. A producer wanted me to debate Alan Dershowitz, my former teacher at Harvard Law School. He knew I believed the entire impeachment process against Clinton was a waste of time and resources. Initially, I refused. I pointed out that, as a professor of criminal law, my expertise was not in our impeachment history, which meant I would be commenting as a private citizen. My producer replied, “Peter, our demographics show that our viewers see you as “a more objective academic with no particular political interest in the outcome of this process.”
To my regret, I did that interview. That was when I realized I had fallen prey to the seductive power of being anointed a “national expert” on all legal issues. Embarrassed by my decision to do that interview, I quit my ABC consulting position and returned to my real passion: teaching and writing about important and troubling criminal law issues.
When I started working for ABC News, I naively believed that I could educate the viewing audience about complex criminal law issues. What I learned is that TV legal commentary usually legitimates whatever TV producers view as the current audience consensus about some high-profile case.
Instead of educating the public, far too much televised legal commentary simply serves as a mirror that reflects back to its particular audience what it already believes.
Now we are on a 24-hour news cycle. Cable news shows have hours to fill. Intellectual humility (“at this time, we don’t have much information”) will not fill hours of programming. News outlets need viewers so they need to provide content that will sustain readership. They therefore need pundits willing to speculate and put forward gripping theories.
The example of conspiracy theories that I will present in Section III concerns the DOJ investigation into the January 6 insurrection.
Much of the conspiratorial thinking that sprung up around the investigation among MSNBC / CNN viewers and the corresponding social media circles happened because most people don’t understand how the criminal justice system works.
Before I get to these theories, I need to offer a brief overview of why our criminal justice system has grown so complex.
American Criminal Justice Until Yesterday
Until the mid-19th century criminal justice in America was swift and crude. In a nutshell, a person could go swiftly from being accused of a crime to hanging from a tree.
In 18th-century America (as elsewhere) criminal punishments were often cruel, including things like hanging, branding, and whipping.
From Alexander Hamilton: The laws “partake of necessary severity . . .without exceptions.” Because there were no exceptions, justice could be meted out swiftly.
From the American Police Hall of Fame & Museum (edited and condensed):
While admittedly crude, throwing rotten tomatoes at someone in the stocks not long after the person committed a bad act probably gave victims an immediate feeling of vindication.
Our modern criminal justice system took form after the Civil War when white supremacists found a way around the 13th Amendment. The 13th Amendment prohibited forced labor except in the case of punishment for crimes after conviction. Their solution: Convict lots of Black men, put them in prison, and then put them in chain gangs.
It was super easy to put Black men in prison because states and local governments could pass whatever laws and criminal procedures they wanted. There were no limits on what police could do, so they often beat confessions out of innocent Black men.
Defendants were not given lawyers. If you couldn’t afford a lawyer, too bad. If the police wanted to stop and search you, they could. Juries were all white.
Criminal justice resembled a conveyor belt.
Then along came Charles Hamilton Houston, his protégé Thurgood Marshall, Pauli Murray, and others who took it as their task to reform criminal procedures to create more fairness.
They understood that the law fell more heavily on Black men. Their idea was not to even things up by making it easier to inflict punishment on white people. Their idea was to make it harder to inflict punishment on anyone. They embraced jurist William Blackstone’s idea that it was better to let ten guilty people escape than to let one innocent person suffer.
Their goal was to turn a conveyor belt into an obstacle course. The idea was that more procedures, regulations, and checkpoints meant less chance an innocent person would be punished.
As a result of literally decades of work, reformers succeeded in getting the Supreme Court to declare it unconstitutional to do things like beat confessions out of people, stop and search people without probable cause, and arrest people on a whim. Jurors can no longer be excluded on the basis of race, people without money are appointed lawyers, etc. (I know a bit about this because I wrote a biography of Thurgood Marshall):
American Criminal Justice Today
Our system resembles an obstacle course. One consequence of the hard work of people like Thurgood Marshall is taking power away from law enforcement and subjecting law enforcement (including prosecutors) to stringent rules. Federal Criminal Procedure is a full-semester law school course. It is mindbogglingly complex, but keep this in mind: The complexity is to create fairness.
Here was one of the memes I saw constantly repeated in the MSNBC / CNN information bubble:
“Rich white guys are never held accountable!”
This is accurate: “The criminal justice system falls disproportionately on lower-income people and minority communities.”
This is also accurate: “Due to the hard work of criminal justice reformers over the past 80 years, the situation is much better than it was before the Warren Court. Largely because of women and BIPOC moving into positions of power, it’s better than it was several decades ago. We still have a long way to go, and people interested in criminal justice reform should find organizations that work on this and get involved.”
If you are ever falsely accused of a crime (it does happen) you will be glad the rules and procedures are there.
Click here for Part 3: The Perils of Legal Punditry.
You wrote: “There were flashy backdrops or women looking like fashion models.”
Shouldn’t there a big fat NO between ‘were’ and ‘flashy’?
Thanks for letting me vent that out.
Also too – I love your articles and your perspective and what you are doing on your blog and in your books. I’m so grateful I found you.
I thought I fixed that!
You did fix it, but if a person opened the document before you made the fix they won’t see the fix unless they refresh the screen.
When news became entertainment, we lost a lot. The constant stream of information also makes it challenging for people without the skills or the will to separate fact from fiction.
When you are talking about competing for viewers, but then refer to readership for cable news, etc. should that be viewership rather than readership? There are several places where that occurs.
Thank you. I learned a lot from this and am looking forward to the next piece.
PS:
I must have been a proofreader in a previous life: “There were flashy backdrops or women looking like fashion models.” should probably read “There were NO flashy ..” Also, and you only quoted this: “politically disinterested Americans” .. disinterested should probably be in square brackets or have a (sic) after it, it means something other than what people think it does. I think the original author meant “uninterested”.
Well, I am outraged when I watch my favorite host on MSNBC, but I think that’s because there is lots to be outraged about. They try to source and verify what they are reporting. For instance, they report on and interview the victims of the Israeli/Hamas war. Most of the israeli people they have interviewed are also sympathetic to the Palestinians. So, I get what you are saying, but I don’t see any lies here. I feel it is my choice to watch or not. When I watch people who agree with me, I don’t feel so outnumbered and alone.
Read Part III.
“He [Cronkite] didn’t try to be entertaining. Had he been entertaining it would have taken away from his credibility. The sets were also boring. There were no flashy backdrops or women looking like fashion models. ”
Taken in the context of the entire post, this seems biased. It needs more to be said in order to be taken as a serious issue. Is there research showing that, or even examining whether, production approaches that are visually appealing to a target audience (wide or narrow) results in lowered understanding of issues?
On the comment about “looking like fashion models”; if this is a concern, or if readers would like to see news presented by women who look like your sister or neighbour, check out CBC (Canadian Broadcasting Corporation) broadcast news. Fabulous correspondents of all genders, backgrounds, colours, and ages.
Thanks Teri, I learn a lot from your essays. Nevertheless, I would direct you to Daryl Michael Scott, historian at Morgan State University, on the subject of the 13th amendment and black incarceration. Here’s his essay in “Liberties” site. https://libertiesjournal.com/articles/the-scandal-of-thirteentherism/
I remember when I first noticed TV news as entertainment. Back in the mid 70s in NY, WNBC started doing a news show at 5pm. It had a lot of puff-piece stories but a lot of sensationalistic stuff. One that blew me away at the time was after some natural disasters had occurred they ran a week long series speaking with clergy people titled something like “Is God punishing us?” The show in general was an entertainment thing very different than the real news programs that started at 6pm. Sadly, it caught on.
Teri,
Thank you so much for Can Democracy Work in America? Parts I, II and III. As far as I can tell, that question remains up for debate. The time to stand up is always.
I used to watch a lot of MSNBC and CNN, but I stopped a couple years ago, because I was dismayed at the constant pounding on the desk to get my attention. Rachel Maddow was still watchable, but she stopped doing her nightly analysis, AND, besides, I had found you by then: no rants, no banging the drum, just the facts and reason behind the scenes. So much more informative. And, as a bonus I get to read the rational discussions from your readers!
Between your blog and Heather Cox Richardson’s newsletters, I feel I am back in school learning about my two favorites: history and civics. I am of an age where those two subjects were mandatory in high school, but a lot has happened in the intervening 60 years! What amazes me is that even though I have lived the experience of these decades and thought I understood what was going on, I see that I have a lot to learn about the under pinnings of our democracy. And, thankfully you are helping to fill the void.
Thank you!
I’m not sure that being entertaining is inherently a problem with the news. Good teachers tend to be somewhat entertaining, certainly they’re not tedious and boring. Different things can be entertaining: watching someone succeed after a struggle can be entertaining; watching bad guys get their just deserts can be entertaining; seeing how a set of diverse people manage to work together to achieve something can be entertaining; watching a family care for each other can be entertaining; outrage can be entertaining; watching crashes and explosions and people get hurt can be entertaining. The first four examples seem to me like good kinds of entertainment that can be presented factually; the last two seem like bad kinds of entertainment for the news to provide. But it is the last two forms of entertainment that seem to dominate the news. I note that being entertaining generally is hard work and takes effort, while outrage and fires and shootings have entertainment value with virtually no investment of effort.
I’m from Mexico…. So you can guess how criminal law is and how is viewed around here, I recall a work college that we should make a law that a crime most be solved in 2 or 3 weeks tops, When I pointed that it will lead to poor sobs to become scale goats at best he got argumentative with me, “Then what’s the answer? Is to slow to reform the country and culture…” I understand his frustration, but when you get ppl saying they’re going to fix all our problems in one presidential term it sends a chill down my spine
It sends chills down my spine, too. The problems that federal governance are supposed to “solve” are complex challenges that require sustained effort to address in any real terms. You have to pay attention to whether policies are working, gather evidence, make informed choices about how to tweak. People wanting quick fixes are demonstrating an affinity for authoritarian thinking.
Excellent point.
At the recent PFLAG conference, I met Ben Greene, a young trans man who educates while using humor as an essential element of the dialectic. Neuroscience research contributes evidence that critical thinking capacity is compromised when people experience emotional distress. Current political “discourse” is dominated by anger- and outrage-inducing commentary, which triggers HATE … stronger than disliking something or someone, this emotional reactivity is grounded in a threat to something important, a value, or a need, that the individual is experiencing. It’s hard to come back from those entrenched positions, fueled by emotion & outrage. They give people a sense of purpose.
Adding humor lightens the cognitive load and opens up space for curiosity instead of attacks & defenses.
Change takes time. You are wise
Thank you.
> Before I get to these theories, I need to offer a brief overview of why our criminal justice system has grown so complex.
Thereafter, you explained fairly well why fairness requires complexity. In that, I’ve explained my thumbnail description, that I’ll rephrase:
Swiftness requires shortcuts and shortcuts wind up being unfair.
P.S.:
> If you are ever falsely accused of a crime (it does happen) you will be glad the rules and procedures are there.
The rules and procedures cost me 3 days in jail, several hundred dollars in travel costs and missed classes at the University. If I could have said at the arraignment, “the charging doc doesn’t accuse me of committing the charged crime” then all of that would have been saved. Instead, I had to wait several weeks (out on excessive bail) while the DA got around to reading the doc. Charges dropped. :-O There’s room for improvement. The illegal form of the arrest, stomping on my bare toes, planting false evidence, etc. etc. are all on top of that.